Refund policy
Warranty
To obtain warranty service, please use the chatbot in the lower right hand corner of your screen, or contact our support team at support@vocalshop.com
If your product is determined to be defective after completing our troubleshooting process, we will provide a replacement within the applicable warranty period.
All tools (reusable devices and hardware such as the VocalMist Portable Nebulizer, The Breather Voice, and the OOVO Sing Ring) purchased through VocalShop are covered by a 6-month warranty from the date of purchase. Consumable products (single-use and ingestible items such as hydration formulas, throat sprays, and supplements) are not covered under warranty.
Warranty coverage may require you to return your original item. If a return is required:
- For approved warranty claims, we may provide a prepaid return shipping label at no cost to you; otherwise, our team will email you the return address and instructions
- Replacement items are shipped after the original item has been received and inspected
Returns & Refunds
Return Window
We accept returns within 30 days of purchase. After 30 days, items are no longer eligible for a refund.
Return Eligibility
To qualify for a refund:
- Items must be unused
- Items must be in their original condition
- Items must be in original shrink wrap packaging
- Proof of purchase is required
Non-Returnable Items
The following items are not eligible for return under any circumstances:
- Consumable products (including hydration formulas, supplements, and similar items)
- Any item that has been opened or used
- Any item not in its original sealed packaging
Kits & Bundled Products
Products purchased as part of a kit or bundle are sold at a discounted combined price.
If a kit is returned:
- Refunds are issued based on the discounted value of each individual item within the kit
- The total kit discount is proportionally applied across all items
- Returned items will be refunded at their discounted per-item value, not their standalone retail price
Items that are:
- Opened
- Used
- Missing
are not eligible for refund and will not be included in the refunded amount.
Partial Refunds
Partial refunds may be granted in the following situations:
- Only part of a kit is returned
- Items are returned unused but incomplete
- Items are missing components not due to our error
Refund amounts will reflect only the eligible returned items, calculated at their discounted value where applicable.
Return Shipping
To initiate a return, please use the chatbot in the lower right hand corner of the screen, or contact support@vocalshop.com
If your return is approved:
- Our team will generate a return shipping label for you through our fulfillment partner and email it along with the return instructions (a Reference ID must be written clearly on the outside of the package)
- For standard returns, the cost of the return label is deducted from your refund. If the return is due to our error, a duplicate order, or an approved warranty claim, the label cost is covered by us
- Prefer to ship it yourself? Just tell our team — we will email you the return address, and you will reply with your tracking number so we can register your return with our fulfillment center
Original shipping charges are refunded only when a return is due to our error or a verified defect.
Refund Process
Once your return is received and inspected:
- You will be notified of approval or rejection
- If approved, your refund will be issued to your original payment method within 15 business days
Late or Missing Refunds
If you have not received your refund:
- Check your bank account
- Contact your credit card provider
- Contact your bank
If you still have not received your refund, please contact support@vocalshop.com
Sale Items
Only regular-priced items are eligible for refunds. Sale items are not refundable.
Gifts
If an item was marked as a gift and shipped directly to you:
- You will receive a gift credit for the value of your return
If the item was not marked as a gift:
- Refunds will be issued to the original purchaser